Introduction
At Rizk Casino, we are committed to promoting responsible gaming and providing a safe and enjoyable environment for our players. We understand that while most people play for entertainment, a small percentage may develop problematic gaming behaviors. Our Responsible Gaming Policy is designed to help protect players and provide assistance to those who may need it.
Our Commitment
We are dedicated to:
- Encouraging responsible gaming as an essential part of our operations.
- Identifying and assisting players who may be at risk of problem gambling.
- Offering tools and support to manage gambling behavior effectively.
- Collaborating with industry experts to promote responsible gaming practices.
Recognizing Problem Gambling
Problem gambling can manifest in several ways, including:
- Spending more money or time on gambling than intended.
- Neglecting personal and professional responsibilities.
- Chasing losses and feeling compelled to continue playing despite negative consequences.
- Experiencing stress, anxiety, or depression related to gambling activities.
If you recognize any of these signs in yourself or others, we encourage you to seek help immediately.
Responsible Gaming Tools
To assist our players in maintaining control over their gaming habits, we offer the following tools:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending.
- Wager Limits: Restrict the maximum amount that can be wagered within a specific period.
- Loss Limits: Set limits on the amount you can lose in a session or over a set time.
- Session Time Limits: Control the duration of your gaming sessions.
- Self-Exclusion: Temporarily or permanently exclude yourself from playing on our platform.
- Reality Checks: Receive notifications to track the amount of time spent playing.
Self-Assessment Test
We provide a self-assessment test that allows players to evaluate their gaming habits and identify potential risks. The test is confidential and provides immediate feedback on whether you may benefit from using responsible gaming tools.
Support and Assistance
If you or someone you know is experiencing problem gambling, we strongly encourage you to seek help. You can reach out to one of the following professional support organizations:
- Gambling Helpline New Zealand: 0800 654 655
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- GambleAware: www.gambleaware.co.nz
Underage Gambling
Rizk Casino strictly prohibits underage gambling. To protect minors, we:
- Implement age verification checks during registration.
- Monitor accounts for signs of underage activity.
- Educate parents and guardians on the importance of monitoring children’s online activities.
Training and Education
Our staff members undergo regular training to:
- Recognize signs of problem gambling.
- Provide support and guidance to affected players.
- Uphold responsible gaming practices in all customer interactions.
Privacy and Confidentiality
All interactions and communications related to responsible gaming are treated confidentially. Your privacy is of utmost importance to us, and we ensure that your information is handled securely.
Policy Review
We regularly review and update this Responsible Gaming Policy to stay aligned with the latest industry standards and regulations.
Contact Us
If you have any questions or concerns about responsible gaming, please contact us at: Email: [email protected]
